Terms of Service

Last updated: 21 June 2026

1. Agreement

By accessing or using Emersify ("the platform"), operated by Emersify Pty Ltd ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of your business. By creating an account, you represent that you meet these requirements.

3. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials
  • You must provide accurate and complete information during registration
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorised access
  • You are responsible for the accuracy of all data entered into the platform, including client information, quotes, and invoices

4. Subscription and Billing

  • Plans are billed monthly. Prices are in Australian dollars and include GST
  • The free Starter plan has no charge and requires no credit card
  • Paid plans are charged at the start of each billing cycle
  • Job creation limits reset at the start of each billing cycle. Existing jobs are not affected
  • You may upgrade, downgrade, or cancel your plan at any time
  • Refunds are not provided for partial billing periods
  • We reserve the right to change pricing with 30 days notice

5. Add-ons

Optional add-ons (such as Google Reviews with Gating and Storage Packs) are billed monthly in addition to your plan. Add-ons can be activated or deactivated at any time and are prorated for the current billing cycle.

6. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose
  • Send spam, unsolicited messages, or abusive content via SMS or email
  • Attempt to gain unauthorised access to other accounts or systems
  • Upload malicious files or code
  • Resell or redistribute access to the platform
  • Exceed reasonable usage of SMS and email features (fair use policy applies)

7. Fair Use Policy

All plans include unlimited SMS and email notifications. This is subject to a fair use policy. We reserve the right to limit or suspend SMS/email functionality if usage is deemed excessive or abusive. We will contact you before taking any action.

8. Data Ownership

You retain full ownership of all data you enter into the platform, including client records, job details, quotes, invoices, documents, and photos. We do not claim any ownership of your data.

You grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the platform and its features.

9. Client Portal

The client portal allows your clients to view quotes, approve work, and make payments. You are responsible for the accuracy of information presented to your clients through the portal. We are not a party to any agreement between you and your clients.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for any loss resulting from downtime or service interruptions.

11. Limitation of Liability

To the maximum extent permitted by Australian law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We are not responsible for the accuracy of quotes, invoices, or financial calculations you generate
  • We are not liable for SMS or email delivery failures caused by third-party providers

12. Termination

You may close your account at any time. We may suspend or terminate your account if you breach these terms. Upon termination:

  • Your access to the platform will be revoked
  • We will retain your data for 90 days, after which it will be permanently deleted
  • You may request a data export before account closure

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through the platform at least 30 days before they take effect. Continued use of the platform constitutes acceptance.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Emersify Pty Ltd
Email: support@emersify.com.au
Sydney, Australia