Terms of Service

Last updated: 22 August 2026

1. Agreement

By accessing or using Emersify ("the platform"), operated by Emersify Pty Ltd ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of your business. By creating an account, you represent that you meet these requirements.

3. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials
  • You must provide accurate and complete information during registration
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorised access
  • You are responsible for the accuracy of all data entered into the platform, including client information, quotes, and invoices

4. Subscription and Billing

  • Plans are billed monthly. Prices are in Australian dollars and include GST
  • The free Starter plan has no charge and requires no credit card
  • Paid plans are charged at the start of each billing cycle
  • Job creation limits reset at the start of each billing cycle. Existing jobs are not affected
  • You may upgrade your plan at any time. To downgrade or cancel, submit a request from Settings → Billing and our team will action it
  • Refunds are not provided for partial billing periods
  • We may change plan pricing at any time. If the price of your plan changes, we will give you at least 30 days notice by email to your account owner. The new price takes effect from your first billing cycle beginning after that notice period, and you may cancel before it takes effect if you do not wish to continue

5. Add-ons

Optional add-ons (such as Google Reviews with Gating and Storage Packs) are billed monthly in addition to your plan. Add-ons can be activated or deactivated at any time and are prorated for the current billing cycle.

6. Payment Processing Fees

Fees for accepting card payments through Emersify are charged on a pay-as-you-go, per-transaction basis. There are no monthly fees or setup costs for card payments — you only pay a fee when you get paid.

Fee rate

A payment processing fee of 2.25% + $0.75 AUD applies to each successful transaction. This fee is GST inclusive.

The processing fee includes third-party payment processing and Emersify platform service costs. It is deducted automatically from each transaction before funds settle to your nominated account — you receive the net amount.

Fees are current as of 7 August 2026. We may change our fees at any time and at our sole discretion, without prior notice. The current fee schedule is always published on this page, and applies to transactions processed after the change takes effect.

Payouts

Payments settle to your nominated bank account, minus processing fees, on our payment provider's standard payout schedule. Your first payout may take 7–14 days while identity and risk verification is completed.

Disputes and chargebacks

If a client disputes a payment with their card issuer, the payment amount is reversed while the dispute is reviewed, and a dispute fee of $25.00 AUD applies. Dispute fees are non-refundable regardless of the dispute outcome.

Refunds

When you refund a payment to a client, the full payment amount is returned to them. Processing fees from the original transaction are not returned.

Negative balances

If a reversed payment, dispute or other debit leaves your payment account short and we have to cover the difference, you agree to pay us back. We may recover the amount from your future payouts or charge your saved payment method.

Transaction limits

We may apply limits on individual card transactions. Amounts above any applicable limit can be paid by bank transfer.

Surcharging

If you choose to pass processing fees on to your own clients, you are solely responsible for complying with all applicable surcharging laws and card network rules.

GST

All fees stated in this section include GST. Fee statements and tax invoices are available for your records.

7. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose
  • Send spam, unsolicited messages, or abusive content via SMS or email
  • Attempt to gain unauthorised access to other accounts or systems
  • Upload malicious files or code
  • Resell or redistribute access to the platform
  • Exceed reasonable usage of SMS and email features (fair use policy applies)

8. Fair Use Policy

All plans include unlimited SMS and email notifications. This is subject to a fair use policy. We reserve the right to limit or suspend SMS/email functionality if usage is deemed excessive or abusive. We will contact you before taking any action.

9. Data Ownership

You retain full ownership of all data you enter into the platform, including client records, job details, quotes, invoices, documents, and photos. We do not claim any ownership of your data.

You grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the platform and its features.

10. Client Portal

The client portal allows your clients to view quotes, approve work, and make payments. You are responsible for the accuracy of information presented to your clients through the portal. We are not a party to any agreement between you and your clients.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for any loss resulting from downtime or service interruptions.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We are not responsible for the accuracy of quotes, invoices, or financial calculations you generate
  • We are not liable for SMS or email delivery failures caused by third-party providers

13. Termination

If a subscription payment fails, your account continues to work as normal while we retry your payment method. If payment is still outstanding 14 days after the first failed attempt, access to the platform will be suspended until payment is made. We will notify you by email, and by SMS before suspension takes effect.

While suspended you can still sign in to update your payment details and to download your invoice, payment and expense records, so that you can continue to meet your own record-keeping obligations. Your data is not deleted, and full access is restored as soon as payment succeeds.

You may close your account at any time. We may suspend or terminate your account if you breach these terms. Upon termination:

  • Your access to the platform will be revoked
  • We will retain your data for 90 days, after which it will be permanently deleted
  • You may request a data export before account closure

14. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through the platform at least 30 days before they take effect. Continued use of the platform constitutes acceptance.

15. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Emersify Pty Ltd
Email: support@emersify.com.au
Sydney, Australia