Terms of Service

Last updated: 8 October 2026

1. Agreement

By accessing or using Emersify ("the platform"), operated by Emersify Pty Ltd ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of your business. By creating an account, you represent that you meet these requirements.

3. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials
  • You must provide accurate and complete information during registration
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorised access
  • You are responsible for the accuracy of all data entered into the platform, including client information, quotes, and invoices

4. Subscription and Billing

  • Plans are billed monthly. Prices are in Australian dollars and include GST
  • The free Starter plan has no charge and requires no credit card
  • Paid plans are charged at the start of each billing cycle
  • Job creation limits reset at the start of each billing cycle. Existing jobs are not affected
  • You may upgrade your plan at any time. To downgrade, submit a request from Settings → Billing and our team will action it
  • The account owner may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the billing period you have already paid for, not immediately. You keep full access until that date, and you may withdraw the cancellation at any time before it
  • Refunds are not provided for partial billing periods. Because cancellation takes effect at the end of a period you have already paid for, no part period arises from cancelling
  • We may change plan pricing at any time. If the price of your plan changes, we will give you at least 30 days notice by email to your account owner. The new price takes effect from your first billing cycle beginning after that notice period, and you may cancel before it takes effect if you do not wish to continue

5. Add-ons

Optional add-ons (Storage Packs and SMS Packs) are billed monthly in addition to your plan. Add-ons can be activated or deactivated at any time and are prorated for the current billing cycle.

6. Payment Processing Fees

Fees for accepting card payments through Emersify are charged on a pay-as-you-go, per-transaction basis. There are no monthly fees or setup costs for card payments — you only pay a fee when you get paid.

Fee rate

Each successful card payment has two fees, both deducted automatically before the funds settle to your nominated account, so you receive the net amount:

  • Stripe's fee, charged to you directly by Stripe, our payment provider, at its published rate. For Australian cards this is currently 1.7% + $0.30 AUD. Cards issued overseas and some card types cost more.
  • Emersify's fee of 0.55% + $0.45 AUD.

For an Australian card that is 2.25% + $0.75 AUD in total. Both fees are GST inclusive. Stripe sets its own fee and may change it under its own terms.

Emersify's fee is current as of 8 October 2026. We may change our fees at any time and at our sole discretion, without prior notice. The current fee schedule is always published on this page, and applies to transactions processed after the change takes effect.

Payouts

Payments settle to your nominated bank account, minus processing fees, on our payment provider's standard payout schedule. Your first payout may take 7–14 days while identity and risk verification is completed.

Disputes and chargebacks

If a client disputes a payment with their card issuer, Stripe deals with you directly. The payment amount, and Stripe's dispute fee (currently $25.00 AUD), are taken from your Stripe balance while the dispute is reviewed. You can respond with your evidence from your Stripe dashboard. Emersify tells you when a dispute is opened and when it closes, but does not decide it.

Refunds

Refunds to your clients are made by you, outside Emersify (for example by bank transfer), and recorded in Emersify. Emersify does not send refunds. Fees from the original transaction are not returned.

Negative balances

If a dispute or other debit leaves your Stripe balance short, Stripe recovers the difference from you under its own terms, which may include debiting your nominated bank account.

Transaction limits

We may apply limits on individual card transactions. Amounts above any applicable limit can be paid by bank transfer.

Surcharging

From 1 October 2026, surcharges are not permitted on Visa, Mastercard or eftpos card payments in Australia. Emersify never adds a surcharge to what your client pays. You are responsible for complying with surcharging laws and card network rules in anything you charge your clients.

GST

All fees stated in this section include GST. Fee statements and tax invoices are available for your records.

7. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose
  • Send spam, unsolicited messages, or abusive content via SMS or email
  • Attempt to gain unauthorised access to other accounts or systems
  • Upload malicious files or code
  • Resell or redistribute access to the platform
  • Exceed reasonable usage of SMS and email features (fair use policy applies)

8. Fair Use Policy

All plans include unlimited SMS and email notifications. This is subject to a fair use policy. We reserve the right to limit or suspend SMS/email functionality if usage is deemed excessive or abusive. We will contact you before taking any action.

9. Data Ownership

You retain full ownership of all data you enter into the platform, including client records, job details, quotes, invoices, documents, and photos. We do not claim any ownership of your data.

You grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the platform and its features.

10. Client Portal

The client portal allows your clients to view quotes, approve work, and make payments. You are responsible for the accuracy of information presented to your clients through the portal. We are not a party to any agreement between you and your clients.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for any loss resulting from downtime or service interruptions.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We are not responsible for the accuracy of quotes, invoices, or financial calculations you generate
  • We are not liable for SMS or email delivery failures caused by third-party providers

13. Termination

If a subscription payment fails, your account continues to work as normal while we retry your payment method. If payment is still outstanding 16 days after the first failed attempt, access to the platform will be suspended until payment is made. We will notify you by email, and by SMS before suspension takes effect.

While suspended you can still sign in to update your payment details and to download your invoice, payment and expense records, so that you can continue to meet your own record-keeping obligations. Your data is not deleted, and full access is restored as soon as payment succeeds.

The account owner may cancel at any time from Settings → Billing. Cancelling does not end your access straight away: your subscription runs to the end of the billing period you have already paid for, and you keep full access until then. You may withdraw the cancellation at any point before that date. We may suspend or terminate your account if you breach these terms.

When a subscription ends, whether by cancellation, non-payment or termination:

  • Your access to the platform will be revoked from that date
  • We will retain your data for 90 days, after which it will be permanently deleted
  • Throughout those 90 days you can still sign in to download your invoice, payment and expense records, and to restart your subscription with your data intact

14. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through the platform at least 30 days before they take effect. Continued use of the platform constitutes acceptance.

15. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Emersify Pty Ltd
Email: support@emersify.com.au
Sydney, Australia